DragonPoint’s client is responsible for reporting the status of over 10,000 utilities after an event such as a hurricane, tropical storm, or flood. They needed an emergency reporting system that would make it easy for utilities to report status and request assistance, when internet connectivity may be spotty or completely unavailable. The solution includes:
The desktop application includes all administrative functions such as user management and maintenance of look up lists used throughout the system. Some of the custom functionality that exists only in the desktop application includes:
The Progressive Web App (PWA) allows users to enter information with or without an internet connection; information entered when the internet is not available is synced to the main application as soon as a connection exists. The functionality in the PWA includes:
To further simplify reporting of status and requests for assistance, the system generates texts to users who have signed up for this service. The texts are sent at a predetermined interval after the event begins, and the conversation provides utilities with the opportunity to report their status and request equipment or labor assistance.
Before the new system, employees responsible for the response during and after the emergency spent hours collecting and organizing information to meet reporting requirements. Now the system generates reports immediately, freeing people to spend time on more valuable response efforts.
Version 1 of the new application was developed and delivered ahead of schedule. After Go Live and the success of the system, the client continued working with DragonPoint to enhance the application with new functionality based on feedback from the people using it.
If your software requirements can’t be met by an out-of-the-box solution, call us at 321-631-0657 to find out more about how we can use our experience to design a custom software solution that exactly fits your business requirements.
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