You know what you need. IT can’t get to it. Large packages don’t fit.

Custom software is written specifically for your business, and you decide what it includes – and what it doesn’t.

You prioritize the order in which features are built and how every element works.

After your system is in production, you decide which enhancements you’ll add and when.

An experienced business analyst teams with you to understand your high level goals and the business problems you need the custom application to help you solve.

From the broad picture of your needs, you and the requirements expert drill down into specific requirements. Each requirement is identified and tracked through to completion.

Requirements continue to be defined and tracked throughout your custom software project. As each phase or sprint of the project is delivered to you for testing, you refine requirements. Lessons learned at each phase are carried forward to future requirements.

Of course! We expect you to continue to refine your requirements throughout the project. That’s why we give you an estimate instead of a fixed price for each phase. The estimate is based on our understanding of your requirements and assumes the requirements will be clarified during the project. If you request changes that would cause you to exceed the estimate, we give you the option of adjusting the budget or delaying the change until a future phase.

Packages are built to automate processes that are the same for many companies.

If you have unique processes that give you a competitive advantage, a custom solution may be worth the investment.

Custom software is built for your unique business requirements. You can’t buy it ready-made from a vendor or subscribe to it online.

Our goal is to over-communicate with you throughout your software project.

We start with weekly meetings with your project manager and subject matter experts. During the meetings, we provide an update on work completed and define work for the next week. We also ask questions to clarify requirements and answer your questions about the project.

Each deliverable, called a sprint or phase, is defined in a written Statement of Work that we review with you.

We provide you with detailed weekly invoices so you know exactly how much time we’re spending and what we’re doing to move your project forward.

From kickoff through production go live and ongoing support, your project manager is always available by phone or email to answer questions or address issues.

The most important factor in determining the timeline for your project is the complexity of the solution you need. Is it a simple application with less than 10 screens or a behemoth with 100’s of screens and functions?

A small, simple custom software application may be completed in a couple of months.

A large, complex system may require six months to a year (or more) to complete.

No! You can test each sprint or phase of your project as soon as it is completed.

The first deliverable is generally ready for your testing about 6 weeks after your project starts.

The time to build your solution directly impacts the cost.

For a small, simple application, the investment in a custom application may be $100,000 or less.

For large, complex systems that require a year or more, plan for a budget of $500,000 – $1,000,000 and up.

DragonPoint helps you control your budget by providing the cost impact of changes.

We invoice weekly so you have timely information about the cost of your application compared to your budget. The invoices also allow you to ask questions about any work we’re doing that may not be clear to you.

Yes! DragonPoint’s systems often include integration with other applications, including accounting, ERP systems, and other custom apps.

As long as the system housing the data you need provides an Application Programming Interface (API), we can get external data into your custom solution.

Yes! If you’d like for your team to assume responsibility for your custom application, DragonPoint will work with them to transition support. This may include writing technical or system documentation, meeting with your team, and providing support during the transition or for the first set of changes your team makes.

You do.

Yes!  DragonPoint has created custom reports that include data from applications such as Salesforce, Microsoft Dynamics, custom systems, and more.  We can even combine data from multiple systems to give you exactly the information your business needs.  We work with you to define your requirements and with your IT team to determine the best way to access the data you need.

DragonPoint has created applications that connect to Salesforce, Microsoft Dynamics AX, and many other systems. With a custom solution, you can decide what you want to see on each screen and define the business rules for every feature.

Software can’t fix broken business processes. Conducting a process definition and improvement project before choosing a software solution allows you to clean up your processes – including eliminating duplicate efforts and other unnecessary work.

Optimized processes help define requirements and can avoid paying for features you don’t need.

DragonPoint has extensive experience facilitating process improvement projects for companies in many industries, including medical, home building, manufacturing, transportation, and services.

All DragonPoint employees – including project managers, software developers, database analysts, testers, and documentation specialists – are US citizens living in the Southeastern United States. 

Yes! If your application could benefit from AI, DragonPoint can incorporate AI into your custom business solution. We will work with you to determine whether your system has the volume of data required to support AI or if your business can use AI data from a third party source.

Yes! DragonPoint frequently includes dashboards in our custom business software solutions. We can also create a custom dashboard with information from one or more of your current software packages.